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  Title Copies
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 
Year: 2010 
ISBN: 0814415385 
ISBN 13: 9780814415382 
 3 
Essentials of Strategic Management: The Quest for Competitive Advantage 
Edition: 5 
Year: 2016 
ISBN: 1259546985 
ISBN 13: 9781259546983 
 2 
Essentials of Corporate Finance 
Edition: 10 
Year: 2019 
ISBN: 1260013952 
ISBN 13: 9781260013955 
 1 
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