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  Title Copies
Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed 
Edition: 1 
Year: 2002 
ISBN: 0071385215 
ISBN 13: 9780071385213 
 1 
The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams 
Edition: 1 
Year: 2002 
ISBN: 0071373144 
ISBN 13: 9780071373142 
 1 
Retailing 
Edition: 7 
Year: 2010 
ISBN: 1439040818 
ISBN 13: 9781439040812 
 1 
Technology Ventures: From Idea to Enterprise 
Edition: 5 
Year: 2018 
ISBN: 1259875997 
ISBN 13: 9781259875991 
 2 
Making Business Presentations: How to Deliver a Winning Message (Financial Times Guides) 
Edition: Illustrated 
Year: 2023 
ISBN: 0273757997 
ISBN 13: 9780273757993 
 1 
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 
Year: 2010 
ISBN: 0814415385 
ISBN 13: 9780814415382 
 3 
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary 
Edition: First Edition 
Year: 2004 
ISBN: 0385513518 
ISBN 13: 9780385513517 
 2 
How to Design TED-Worthy Presentation Slides (Black & White Edition): Presentation Design Principles from the Best TED Talks 
Edition: 3 
Year: 2015 
ISBN: 1507638124 
ISBN 13: 9781507638125 
 5 
Leadership: Enhancing the Lessons of Experience 
Edition: 8 
Year: 2014 
ISBN: 0077862406 
ISBN 13: 9780077862404 
 2 
Working Through Conflict: Strategies for Relationships, Groups, and Organizations 
Edition: 9 
Year: 2021 
ISBN: 0367461471 
ISBN 13: 9780367461478 
 2 
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