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Tag: Customer Relations [ All ]

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  Title Copies
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 
Year: 2010 
ISBN: 0814415385 
ISBN 13: 9780814415382 
 3 
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary 
Edition: First Edition 
Year: 2004 
ISBN: 0385513518 
ISBN 13: 9780385513517 
 2