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  Title Copies
Essentials of Strategic Management: The Quest for Competitive Advantage 
Edition: 3 
Year: 2012 
ISBN: 0078029287 
ISBN 13: 9780078029288 
Essentials of Strategic Management: The Quest for Competitive Advantage 
Edition: 5 
Year: 2016 
ISBN: 1259546985 
ISBN 13: 9781259546983 
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 
Year: 2010 
ISBN: 0814415385 
ISBN 13: 9780814415382 
Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed 
Edition: 1 
Year: 2002 
ISBN: 0071385215 
ISBN 13: 9780071385213 
Loose Leaf for Operations Management in the Supply Chain: Decisions and Cases 
Edition: 8 
Year: 2020 
ISBN: 1260937003 
ISBN 13: 9781260937008 
Managing Human Resources 
Edition: 16 
Year: 2012 
ISBN: 1111532826 
ISBN 13: 9781111532826 
Preface to Marketing Management 
Edition: 11 
Year: 2007 
ISBN: 0073380962 
ISBN 13: 9780073380964 
Retailing 
Edition: 7 
Year: 2010 
ISBN: 1439040818 
ISBN 13: 9781439040812 
The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams 
Edition: 1 
Year: 2002 
ISBN: 0071373144 
ISBN 13: 9780071373142 
Working Through Conflict: Strategies for Relationships, Groups, and Organizations 
Edition: 9 
Year: 2021 
ISBN: 0367461471 
ISBN 13: 9780367461478