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  Title Copies
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 
Year: 2010 
ISBN: 0814415385 
ISBN 13: 9780814415382 
 3 
Getting to Yes: Negotiating Agreement Without Giving In 
Edition: Updated 
Year: 2011 
ISBN: 0143118757 
ISBN 13: 9780143118756 
 3 
PPI FE Mechanical Practice Problems – Comprehensive Practice for the FE Mechanical Exam 
Edition: First Edition 
Year: 2014 
ISBN: 1591264421 
ISBN 13: 9781591264422 
 1 
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary 
Edition: First Edition 
Year: 2004 
ISBN: 0385513518 
ISBN 13: 9780385513517 
 2